Refund policy

Refund Policy 

Due to the nature of our products (food/supplements), we cannot accept returns on
opened items for hygiene and safety reasons, unless the item is faulty.

Damaged, incorrect or faulty items

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of
delivery at jitu@suvawellness.com with your order number and a photo of the issue.
We will offer a replacement or refund where appropriate.

Change of mind

Under UK consumer law (Consumer Contracts Regulations), you have the right to
cancel your order within 14 days of receiving it. This applies only to unopened and
unused items in their original packaging.

To be eligible for a return:
 Items must be unopened, unused, and in original packaging
 You must contact us within 14 days of delivery
 Returns must be approved before being sent back
Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds

Once your return is received and inspected, we will notify you of the approval or
rejection of your refund. Approved refunds will be processed to your original payment
method within 5–10 working days.

Shipping costs are non-refundable.
We reserve the right to refuse refunds if the product has been opened or used, unless it
is faulty.

If your item arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery at hello@suvawellness.com with your order number and a photo of the issue.

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it. However, this only applies to unopened and unused items.

To be eligible for a return:
• The item must be unopened, unused, and in its original packaging
• You must contact us within 14 days of delivery

Refunds will be processed once the returned item has been received and inspected.

Shipping costs are non-refundable.

We reserve the right to refuse refunds if the product has been opened or used.